GENERAL POLICY

ORDERING: Please state the quantity, catalog number and description of each item, preferably in that order, to avoid any delays and help speed up the processing of your order. Whenever possible, always order by standard carton packs. This will speed up the processing of your order as well as give you the benefit of the quantity pricing and packaging.

COUNTER SERVICE: Customers are welcome to visit our showroom where overstocks, closeouts, and new items are available. Orders for will-call must be phoned in a minimum of 3 hours in advance in order to avoid a long waiting period once you arrive. Counter Service is available from 8:00 AM to 4:15 PM Monday thru Friday.

HARD TO FIND PARTS: We will be happy to try to locate any item not in our catalog. We have access to the best manufacturers, both foreign and domestic. There is a $75.00 minimum per item. Please ask for our “Special Order Department”.

PRICES: Prices quoted are F.O.B. our warehouse and are subject to change without notice. All prices are subject to State and Federal taxes. State Sales Tax will be added to all orders unless an up-to-date resale card is on file.

MINIMUM CHARGE: There is an additional service charge of $20.00 (handling and billing costs) for any order which is less than $50.00.

STOCK ITEMS: Illustrations or photographs are for identification purposes only and do not necessarily represent the product of a specific manufacturer.

BACK ORDERS: Back orders with a value of less than $25 are automatically canceled. All items not shipped are automatically placed on back order. If you do not wish to receive back orders, please notify us and your request will become part of your file. We will FAX to you any available back orders that we are able to ship. Please indicate which items you still require and fax the worksheet back to us for immediate processing.
(All back orders are filled on a first come first serve basis so please respond quickly.)

SHIPMENTS: Please advise us as to how you prefer shipment. If no instructions are received we will use our best judgement.
(See inside back cover for complete shipping policy.)

PERFORMANCE: We will endeavor to meet all shipping schedules; however, in no event shall American-De Rosa Lamparts Inc. pay any amount, whether identified as a penalty or as liquidated damages, for failure to meet a shipping schedule.

CLAIMS: All claims for defective merchandise must be made within 5 days of receipt of the order. No returns will be accepted without verbal or written permission in which an RGA (Return Good Authorization) Number will be issued. This RGA# is valid for 30 days only and must be clearly marked on each carton to be returned. An itemized list of the merchandise and the original invoice number must accompany all returns. An RGA# must be obtained before any Counter Service return is accepted.

RESTOCKING CHARGE: There will be a 25% restocking charge, with a $50.00 minimum, for all merchandise returned unless the reason for the return was the fault of American-De Rosa Lamparts Inc. Non-stock items are not subject to return. Currently stocked items must be returned WITHIN 30 DAYS. Merchandise will not be accepted for return if it will create an overstock position. See CLAIMS above for details.

TERMS: Open account terms are NET 30 DAYS from date of invoice.

FREIGHT ALLOWANCE: Orders of $1500.00 or higher will be shipped Freight Allowed to a single destination. All qualifying orders will be shipped pre-paid by our selected carriers. This allowance is granted providing the invoice is paid in full within the terms indicated on the invoice. All goods are shipped from American-De Rosa Lamparts warehouses in Commerce, CA or Tampa, FL for delivery within Continental U.S.A. American-De Rosa Lamparts reserves the right to change the freight policy on an individual account basis if term and payment obligations are not fulfilled. We will pass on any special carrier handling charges such as inside delivery fees, re-delivery charges, residential delivery fees, lift gate services, C.O.D. fees, etc…
Orders of LESS than $1500 and greater than $600 will be given a 5% freight allowance and are subject to the same terms as above.
Orders of LESS than $600 will be shipped pre-pay and add if account is in good standing.

PAST DUE ACCOUNTS: No orders will be shipped until all overdue balances are cleared. Overdue accounts are subject to a 1.5% per month finance charge.

© 2003 by American-De Rosa Lamparts, Inc.