| Frequently Asked
Questions
How
can I receive a catalog?
Catalogs can be requested by filling out the catalog request form
located on any of the product pages. Non-established customers must
provide proof of manufacturing or retail business and pay a $20.00
catalog service fee to receive catalogs. Service fee will be credited
to the initial order after customer account is established.
Can
I place my order over the phone?
Yes, orders can be placed at 1-800-777-4440 during the hours of
6:00AM to 5:00PM pacific standard time.
Can
I place my order online?
Unfortunately we are unable to take online orders at the moment,
please check back at a later date as we are working on adding features
to our site.
Can
I fax my order in after hours?
Yes, our 24 hour order fax numbers are 800-866-7672 and 323-728-0300.
Orders submitted after hours will be processed the next business
morning.
Is
there a minimum for placing orders?
Yes, the minimum order value is $50.00. Any order under the minimum
value is subject to a $20.00 service charge.
Can
I pick-up my order the same day it is placed?
Orders for same day pick-up must be phoned in a minimum of 3 hours
in advance in order to avoid a long waiting period once you arrive.
Due to our high order volume, California will call orders placed
after 1:15PM and Florida will call orders placed after 12:15PM will
be placed for next day pick-up.
Can
I check stock online?
Stock check is not available online, please contact customer service
for this information.
Can
I use a credit card to pay for my order?
Yes, for your convenience we now accept VISA, MASTER CARD and DISCOVER
for all orders. A 1% bank charge or $3.00, whichever is less, will
be applied to each transaction.
Can
I track my order online?
Orders shipped by UPS can be tracked on this site with the American-De
Rosa order number through the UPS link in the My Account page. Orders
shipped by FedEx and freight may be tracked through the shipper’s
link located in the My Account page with the appropriate tracking
and PRO numbers. PRO or tracking numbers may be acquired by calling
our customer service department.
Can
I check my order status online?
The order status feature is not available online, please contact
customer service for this information.
Where
do I go to get pricing on an item?
American-De Rosa Lamparts only distributes to the lighting industry
and therefore does not publish prices online. Those wishing to get
prices may contact the customer service department.
Can I order a sample?
Yes, all samples sent will be billed to your account. Should orders
be placed after samples have been approved, the sample charge will
be credited to your order. Non-established accounts must provide
proof of lighting related business before samples can be sent.
Do
you drop ship to other locations?
Yes, however, there is a $5.00 service charge for all drop ships.
What
are your will call hours?
Please see our contact information
page for more details.
What
do I do if I receive an item broken or incorrect?
Please see our returns
page for information on filing a claim.
How
do I return an item?
Please see our returns
page for our return policy.
The
product I need is not in your catalog, can you still find it for
me?
We will be happy to try to locate any item not in our catalog. We
have access to the best manufacturers, both foreign and domestic.
There is a $75.00 minimum per item. Please ask for our “Custom
Order Department” for more details and requirements.
Some
of my order items were back ordered, what happens now?
Back orders with a value of less than $25 are automatically canceled.
All items not shipped are automatically placed on back order. If
you do not wish to receive back orders, please notify us and your
request will become part of your file. We will FAX you any available
back orders that we are able to ship. Please indicate which items
you still require and fax the worksheet back to us for processing.
(All back orders are filled on a first come first serve basis so
please respond quickly.)
What do I need to establish an account?
New accounts are established only to qualified manufacturing or
lighting related businesses.
All new customers must complete the following to establish an account:
• Credit Application
• New Account Worksheet
• Resale Permit Form (complete number must be provided and
form must be signed)
Proof of manufacturing or lighting related business (a copy of company
letterhead, business card, and/or your state or city business license
is required) Bank and trade references are required for net 30 days
terms. References must be open line (trade references not required
for credit card terms).
Who
is my sales representative?
Sales representative information may be located on any invoice under
your account number and address. You can also contact customer service
for this information.
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